Online booking

The client picks the areas, sees the price, pays the deposit.

A booking page that prices the way you do. The client chooses the body areas or enters the scar length, sees the real price with your discounts and packages, picks a time you actually have, and pays the deposit with a card that stays on file.

What it does

Real prices on the page: by body area with multi-area discounts, by the inch for scars, or a flat price, exactly as you set them
Only times you can take: your hours, a buffer after each visit, your daily limit, and anything already busy in your Google or Outlook calendar
The deposit and tax are charged in one step and the card is kept on file for the balance, the no-show fee, and the next visit
Every email carries a manage link, so the client confirms, moves or cancels within your rules without calling you; a cancellation inside your free-cancel window refunds the deposit automatically
Send a personal booking link for quoted work, with the price, deposit and length locked in and an expiry date, by text draft or email

You control

Services and pricesDeposit per servicePackagesLead time and windowBuffer and slot stepPolicies, separate for consultsEvery email

The booking page on a phone, mid-booking

Everything in online booking

Your booking policies are ticked by the client and stored word for word with the appointment, as proof of what was agreed
Automatic emails around every visit: pre-care with your PDF three days before (or at booking), then reminders at 48 hours, the day before and the morning of
Treatments and consults each have their own booking window, notice period and policies
Prepaid packages: a set of sessions at a discount, with an expiry, chosen by the client at booking
A daily cap on treatment hours per practitioner, so the booking page never overfills a day
Extra hours and time off added from the calendar and mirrored to Google or Outlook
The chosen time is held for 15 minutes while the client fills in the form, so two people cannot book the same slot
A booking that fails (a declined card, a slot taken) is kept on the client's record with the reason, so the lead is not lost
Reschedule limits and cut-offs you set, plus a one-time exception link staff can send when you want to make an allowance
A booking whose deposit failed is released automatically after the grace period you set, and the client is told
Staff book from the calendar or from the client's record, with or without taking payment
Booking links you text show a preview card with your logo
Put the booking page on your own website with one line of code
Links that pre-select a service, areas or a package, for your ads and your bio

Consults and video

Free or paid. Video or in person. Your call.

Consultations have their own page, their own hours and their own rules. The client says what they want to address, adds photos of the area, and picks a time. Video consults run in a private room you host from your phone.

What it does

Offer a video call, an in-person visit, or both, and let the client choose
Make the consult free, paid, or free with a card on file, so a no-show still costs something
The client can add photos of the area when booking; they are stored privately and emailed to you with the booking
A private video room with a waiting room: the client knocks, you admit them, nobody else can join
Reminders before the call and two ready-made follow-up texts after it, in your words

You control

Consult types and pricesLength per typeConsult hours per practitionerVideo source: Skintilo, Meet, Teams or your own linkFollow-up text wording

The consultation page with a video call chosen, a day picked and its times

The board on a phone with a Start call button for today's consult

Everything in consults and video

"What would you like to address?": the client picks from your services or says "Not sure yet"
What they picked becomes the client's interests and names the visit on your calendar and in your emails
Consults have their own booking window and notice period, separate from treatments
The client's video page opens 30 minutes before the call with a camera preview and a waiting state
Your host room on a phone: a knock alert, admit or deny, flip the camera, picture in picture
Prefer Google Meet or Teams? The link is created through your calendar instead
Paste any meeting link onto a single appointment when you need to
Monthly usage in view: calls and minutes
Marking a consult complete tells your Meta ads a consult was attended

Deposits and payments

Your cancellation policy, enforced by software.

The deposit is charged at booking and the card stays on file. Inside your free-cancel window the client gets it back automatically. Outside it, you keep it. A no-show charges the fee the client agreed to. Every dollar after that is recorded against the client, the session and the body area.

What it does

Set the deposit per service: a flat amount, an amount per area, or a percentage, with a cap
A free-cancel window you choose; cancellations inside it are refunded without you lifting a finger
A no-show fee as a percentage of the session, charged to the card on file, under the terms the client ticked at booking
Every deposit is tracked from held, to applied to a session, to kept or refunded, visible on the client's record
Limits on how often and how late a client can reschedule; the client is told the rule, not just refused

You control

Free-cancel hoursNo-show %Reschedule limit and cutoffGrace period for unpaid depositsSales taxCancellation and no-show emails

Settings, Booking on a phone: free-cancel hours, reschedule limits and the no-show percentage

Everything in deposits and payments

Receipts itemized by body area, with discounts and tax, emailed with a PDF in one click
Square pay links the client pays from a text or an email, and in-person charges through the Square Point of Sale app on your phone
Cash, Zelle, Venmo, check and financing recorded by hand, with a switch for amounts that already include tax
Charge the card on file for any amount, with a reason on the record
Refunds with a reason; refunds through Square or Stripe return the tax too
An open balances report showing every client who still owes money, with a one-click settle
The no-show authorization the client ticks is written from your rules, with the actual amount
Each booking keeps the no-show rate the client agreed to, even if you change the rate later
When staff cancel, a money preview first: refund, keep the deposit, or a custom fee
When staff mark a no-show, a preview shows the fee, the deposit kept and what will be charged to the card
Undo a no-show without triggering a refund by accident
A declined card flags the booking and emails you
Free-with-card consults have their own flat no-show fee
Rescheduling carries the deposit over to the new date

Consent forms

Health answers that flag themselves.

Build the consent and health-history form once, with your questions. The client signs on your phone, at the desk or from a link. Any answer you marked as a concern shows red on their record, and you get an email the moment the form is signed, with the flags listed.

What it does

Yes/No health questions with a follow-up ("if yes, tell us more"), so the detail is there before the visit
Three ways to sign: hand over your phone (the app locks until you unlock it), sign at the desk, or send a link
Every signature becomes a PDF with every answer, the time, the IP address and the exact version of the form, and it never changes
Starter forms ready on day one for pigment camouflage, inkless revision and combined work, plus a photo and media release
Lead forms for your website with photo upload, built the same way, so an enquiry arrives as a client record with a task

You control

Every question and statementWhich answers are a flagPhoto-use wordingRequired fieldsLead form fields and where the lead lands

Everything in consent forms

Building blocks: Yes/No, short and long answers, multiple choice, acknowledgment, date, email, headings, legal text, notes, photo authorization and signature
Name, email, phone and date of birth pre-filled from the record
Every save is a new version of the form; copies already signed never change
One emailed link walks the client through several forms in a row
The consent link in an email picks the right form for the client's next treatment by itself
The signed PDF carries your brand color, with the flagged answers in red
On the record: a green tick per signed form, a red line per concern, "View answers" and "Open PDF"
The photo-authorization answer sets a "Marketing photos OK" badge on the client
A treatment cannot be logged until you have reviewed and approved its consent form
Lead forms: on or off, your headline and button, an auto-reply, a task for you, the photos saved to the record

Records and calendar

Every client on one board. Everything about them on one page.

Your home screen is a pipeline board: a column for each stage, a card for each client, today's visits across the top. Open a card and everything is there: contact details, consent, the treatment plan, money, photos and every email, in one timeline. Next to it, the week calendar with each practitioner in their own color.

What it does

Name your own stages; clients move forward on their own when they book a consult or a session
Every card shows the next thing to do, and turns red when it is overdue
One timeline per client: emails sent and received, sessions, payments, notes, files and signed forms, newest first
A week calendar with each practitioner's color, time off and extra hours, outside events from your own calendar, and booking straight into a gap
Two-way sync with Google Calendar and Outlook for each practitioner: visits go out, busy time comes in, and a change made in the calendar changes the booking

You control

Stage names, colors and orderLost reasonsWhich sequence fires on which stageTreatment typesWho connects which calendar

Everything in records and calendar

A read-only calendar feed for each practitioner, for Apple Calendar or any app that subscribes to a link
Google Contacts: every client with a phone number becomes a contact in your phone, so you see who is calling
Tasks with due dates, notes, follow-up texts and email sequences, all started from the record
Bring your clients in from a CSV file or from Square; duplicates are found and merged with a preview
Search by name, any email or any phone number from the top bar
Up to five extra emails and phone numbers per client
Where the client came from: channel, campaign and first source, captured once and never overwritten
Lost clients leave the board with a reason and come back by themselves when they rebook
A bouncing email address is flagged, with a ready text asking for a new one
The duplicate finder matches on email, phone, name and nicknames
A merge keeps everything from both records: emails, sessions, photos, payments and forms
Deleting a client removes every file as well, and the deletion is logged
Test clients are kept out of every report
Notes up to 5,000 characters; tasks with a date and time
A per-client log of the last 50 sensitive actions
Installs on your phone like an app, with a dark mode

Plans, sessions and photos

One line per body area. One minute to log a session.

The treatment plan lists each body area with the sessions planned and the price per session. Logging a session records what you did, what was paid and the photos, and moves the plan forward, so you always know which session each area is on and what is still owed.

What it does

Each area is logged as paid now, owed, from a package or complimentary, with a discount and its reason if you gave one
Ink colors, voltage, needle and notes saved per area, so the next session starts from what worked
Before, during and after photos taken on your phone, compressed on the phone, HEIC included
A before-and-after comparison in one view
Photos stored privately under random names, opened only through 30-minute links by your own team, with every view logged

You control

Treatment typesDiscount reasonsAftercare on first or every sessionPhoto request daysYour pre-care and aftercare PDFs

Everything in plans, sessions and photos

Plan lines are created automatically from the areas in a booking
Prepaid package sessions count down as sessions are logged
Apply a held deposit to the session as you log it
Session status: completed, scheduled, cancelled or no-show
Edit or delete a session; the payments stay on the books
A photos-and-files grid on the record and a full-screen viewer that loads the original behind the preview
Attach any file to a client, up to 25 MB each
Photos the client uploads from the portal land on the record, in your inbox and as a note on the next calendar event
Every file is backed up nightly to a separate store

Quotes and pricing

A quote in one click, from the plan.

Pick the plan lines and Skintilo builds a branded PDF: the price per session, how many sessions to expect, the range for the whole plan and a monthly financing figure. Send it from the record and it shows up on the client's timeline.

What it does

Three PDF layouts with your logo, your contact details and your disclaimer
Each line shows the list price, the discount and the reason for it, so nothing looks arbitrary
A financing line with your provider, the months and an apply link
Resend, revise or rebuild the quote as the plan changes; every version is kept
A public "Get a quote" form with photo upload that creates the lead and a task for you to reply

You control

Layout and footer textValid-for daysFinancing on or offShow session ranges or notBusiness contact on the PDF

Settings, Quote PDF with a live preview of the quote

Everything in quotes and pricing

Three ways to price a service: by body area with discount tiers and a cap; by the inch with width tiers, rounding, a minimum and a cap per scar; or a flat price
A deposit rule and a prepaid package for each service
One pricing engine behind the booking page, the website calculator, the public price list and every quote, so the numbers always agree
Sales tax at one rate with your label, added on top of every payment and never on tips or refunds
Live prices on your own website through the public price list
Quote numbers like Q-20261014-AR, a valid-until date, and a draft-to-sent status
Quote PDFs are private, and every opening is logged
Sell a package from the record: the charge and the session credits in one step

Emails and texts

Every message in your words. Texts from your own phone.

Forty-plus emails cover booking, reminders, care, money and the portal, and every one of them is yours to edit, switch off or attach a PDF to. Texts are written for you and sent from your own phone in one tap, so clients always hear from a number they know.

What it does

Confirmations, reminders, pre-care, aftercare, healing check-ins, receipts, quotes and portal messages, each sent at the right moment without you doing anything
Edit any email with a live preview that uses a real client's details, so you see exactly what they will get
Sequences: a series of emails that starts when a client enters a stage or after a session, with the delays you choose
Today's reminder texts, written and ready: one tap sends each from Messages on your iPhone or Mac
You are emailed for every booking, cancellation, signed form, portal message and failed charge, so nothing waits for you to look

You control

Subject and body of every templateOn or offAttachmentsSignatureSequence steps and daysYour own templates and texts

Settings, Messages: every automatic email in groups, with when it sends

Text reminders on a phone, ready to send

Everything in emails and texts

Opens and clicks on every email, shown on the timeline; bounced addresses caught and flagged
Emails arrive from your studio's name, and replies come to your own inbox
Merge fields for names, dates, links and balances, with your own wording for any link
Write a one-off email from the record: pick a template, attach up to ten files or the quote, schedule it for later, or reply in the thread
Marketing sequences carry an unsubscribe link; confirmations, reminders and receipts always send
Nothing is sent to a bouncing address or to a client who opted out
Follow-up texts after a consult, in your words, logged when you send them
Email forwarding: forward a copy of your inbox to a private Skintilo address and every email from a known client lands on their record; everything else is dropped without being stored. Reply from the record.

Healing follow-up

Aftercare when you log the session. Check-ins on day 3, 14 and 42. Photos on day 5, 14 and 28.

Log the session and the weeks that follow are scheduled for you. Aftercare with your PDF goes out when you log it. Check-ins ask how the client is healing, ask for a photo, and invite them to book the next visit.

What it does

Aftercare that matches the treatment: pigment, inkless or combined, sent when you log the session
Photo requests by email on the days you choose, with a reminder 48 hours later if nothing arrived
The client uploads from their phone; the photos land on their record and in your inbox
Every step is yours to change: the day it sends, the subject, the words
Nothing goes to clients you have marked lost or clients without an email

You control

Milestone daysCheck-in daysEvery templatePre-care timingAftercare on first or every session

Settings, Sequences: the Healing check-ins series with its days

The client portal on a phone with photos due

Everything in healing follow-up

Pre-care sent a set number of hours before a treatment, or the moment it is booked
Aftercare goes only when the session is logged within 24 hours of being done, so a late entry never sends stale advice
Sequences start when a client enters a stage, after a session, or when a client is created
Up to 20 steps in a sequence, from the same day to a year later
Each photo request is labelled with its milestone, like "5 days after 3rd session"
A photo upload writes a note, posts in the portal thread and adds a note to your calendar event
Requests are cancelled if a session is changed from completed

Client portal

Their own page, in your colors.

Every client gets a sign-in of their own: upcoming visits, your messages, the photos you asked for, and a button to request their next session. It installs on their home screen like an app, with your name, logo and color.

What it does

Upcoming visits with the link to confirm, move or cancel, and the video link when there is one
A message thread with your studio; a client's message reaches you by email and your reply reaches them
"Photos due" cards for the healing photos you asked for, uploaded straight from the camera roll
A request for the next session, with a preferred date and a note, that lands on your board as a task
Installs on their phone as an app, with your logo and brand color

You control

Studio name, logo, colorNew-message emailPhoto request days

The client's manage link on a phone: confirm, move or cancel

Everything in the client portal

Copy a sign-up link from the client's record and send it however you like
Unread messages from the client show on their card on the board
Uploaded photos are grouped by milestone, and the client can delete their own uploads
Session requests are marked handled from the record once booked
Password reset emails go out in your studio's name
An offline page when installed and the connection drops

Website

A website that reads your settings. A first draft, written for you.

Answer 17 short questions, pick one of three looks, and Skintilo writes a first draft of your site. Prices, hours, staff and policies come straight from your settings, so when you change a price the site changes with it. Your own domain is included.

What it does

Three complete looks, Clinic, Editorial and Atelier, each in your color, each previewed with your own content before you choose
A first draft written from your answers, with guardrails: no medical claims, no promised results, no invented prices
A pricing page with the live price calculator, and the booking, consult and quote pages inside the site's own look
A gallery of photos you have consent for, real reviews only, an FAQ, your team and a map
Your own domain, included; add two records at your registrar and the Skintilo team connects it within a business day

You control

Every word on every pageBlock order and visibilityPhotos and alt textLook, color and photo toneSEO titles and descriptionsAnalytics and pixel IDs

The website editor: the block list beside a live preview of the home page

Everything in the website

Pages: Home, About, Services and Pricing, Gallery, Contact and Policies
Work on a draft, preview it, publish it, take it offline or discard the draft
Tap any block in the preview to edit it; changes save as you type
Rewrite any field with AI: warmer, shorter, more clinical, or your own instruction
A video block for YouTube, Vimeo or Instagram, and custom HTML
Terms and privacy pages from templates, reviewed by you before the site can publish
Search-friendly out of the box: titles, descriptions, a sitemap and structured data for Google
Google Analytics, the Google Ads tag and the Meta Pixel
Already have a site? Put the booking, consult, quote and lead forms on it with one line of code
"Build it for me": send your photos and answers and the Skintilo team writes the draft in your account

Reports and ads

Which ad brought which client. And whether they showed up.

Every client carries the source they first came from. Reports turn that into what each channel costs you per lead and per paying client, next to revenue, deposits and no-shows, for any date range.

What it does

A weekly pulse: revenue collected, new paying clients, consult-to-paying rate and no-shows, each compared with the previous period and a four-week average
Marketing return by channel: what you spent, the leads, how many paid, and the revenue
No-shows by source, by how far ahead they booked, and by hour of day, so you can see the pattern
Your Meta ads learn who booked a consult, who attended, who paid a deposit and who asked for a quote, through the Pixel and server-side events
An open balances report with every client who still owes money and a one-click settle

You control

Date rangeAd spend per channelWhat counts as a paying clientPixel and conversions token

The Reports page: weekly pulse, money, deposits, marketing return and no-shows

Everything in reports and ads

Source quality: for each channel, how many leads booked a consult, attended, were quoted, paid, and came for a first session
Revenue by source, and when consults get booked, by day and hour
Deposits collected, refunded and kept
Sales tax collected, shown separately from revenue
Campaign tags and ad click IDs captured on the booking, consult, quote and lead forms
When booking is embedded on your own site, a conversion signal reaches your own Google and Meta tags too
Test payments never mix with real figures

Team and security

Solo today, a team tomorrow. Your data stays yours.

Invite teammates with a role, give each practitioner their own hours and calendar, and sign in with Face ID. Everything sensitive is logged, your clients' data is walled off from every other studio, and you can export all of it any time.

What it does

Owner, manager and staff roles, so the front desk sees what it needs and settings stay with you; each extra teammate is $39 a month
Each practitioner has their own hours, services, color and calendar connection
Sign in with two-factor authentication, a passkey or Face ID
An audit log of every login, payment, photo view and deletion, with who and when, that nobody can edit
Export everything as a zip whenever you like: every record, photo, signed PDF and quote

You control

Roles per memberSolo or team modeHours per practitionerCurrency and timezoneWho connects which calendar

Settings, Availability: two practitioners with their services and weekly hours

Settings, Security on a phone: password, passkeys and two-factor

Everything in team and security

Invites by email, valid for 7 days; the last owner can never be removed by mistake
Google and Outlook calendar for each practitioner, and a read-only feed for Apple Calendar
Google Contacts, one way, so your phone shows the client's name when they call
Square or Stripe on your own account; the keys are stored encrypted and never shown
Each studio's data is walled off at the database level
Every photo and PDF is served through a short-lived link, never a public address
Public forms are protected against bots, and an email address is checked before a client is created
The export works even while your subscription is paused
The audit log cannot be edited or deleted
Every file is backed up nightly